Cancellation Policy

Berrymans Toys Cancellation Policy

At Berrymans Toys, we understand that circumstances may change, and you may need to cancel an order. Our cancellation policy complies with New Zealand consumer protection laws to ensure fairness and transparency.

1. Order Cancellations Before Dispatch

You can cancel your order before it has been dispatched.
To cancel, contact our Customer Service Team as soon as possible by phone or email.
If the order has not yet been shipped, we will issue a full refund, including any shipping fees.

2. Order Cancellations After Dispatch

Once an order has been dispatched, it cannot be cancelled.
If you wish to cancel after dispatch, you must wait for the product to arrive and then initiate a return in line with our Return and Exchange Policy.

3. How to Cancel an Order

To cancel your order, please provide the following details when contacting us:

Order number
Date of purchase
Reason for cancellation
Contact details for cancellation requests:

Phone: [Insert customer service phone number]
Email: [Insert customer service email]

4. Refund Process

Refunds will be processed using the original payment method.
Please allow up to 5-7 business days for the refund to reflect in your account, depending on your bank.

5. Exceptions to Cancellation

Custom or Personalized Orders: Orders for custom or personalized items cannot be cancelled once production has begun.
Pre-Orders: Pre-orders can be cancelled up until the product is dispatched. Once dispatched, standard return policies apply.

6. Consumer Guarantees Act Compliance

Our cancellation policy adheres to the Consumer Guarantees Act in New Zealand, ensuring you are protected in cases where the goods are faulty or do not meet the description.

7. Customer Service Assistance

If you have any questions about cancelling your order, please reach out to our customer service team for assistance. We are here to help and ensure your shopping experience is smooth and satisfying.

For more information, visit our Return and Exchange Policy for guidelines on handling returns after dispatch.