Shipping Policy

Berrymans Toys Shipping Policy

1. Shipping Locations

Berrymans Toys offers shipping throughout New Zealand. At this time, we do not ship internationally.

2. Delivery Timeframes

Standard Delivery: Orders are typically processed within 1-2 business days and delivered within 3-5 business days.
Rural Areas: Additional 1-2 days may apply.
Express Delivery: Available for an additional fee, delivering within 1-2 business days.
Delivery timeframes may vary due to factors such as public holidays or courier delays.

3. Shipping Costs

Standard Shipping: A flat rate applies based on the weight and size of the order.
Free Shipping: Orders over a certain value may qualify for free shipping (check our website for current thresholds).
Express Shipping: Additional charges apply based on order size and delivery location.
Shipping fees are calculated at checkout and displayed before completing the purchase.

4. Order Processing

Orders placed on weekends or public holidays will be processed the next business day.
Once your order is shipped, you will receive a confirmation email with tracking information.

5. Tracking Orders

All shipments are sent via reputable couriers and can be tracked using the provided tracking number. You will receive an email notification once your order has been dispatched.

6. Missed Deliveries

If you are unavailable to receive your package, the courier will leave a card with instructions on how to arrange redelivery or collection from a local depot.

7. Address Changes

If you need to change your delivery address, please contact our customer service team within 24 hours of placing your order. Address changes cannot be made once the order is dispatched.

8. Lost or Delayed Orders

While we aim for timely delivery, unforeseen courier delays can occur. If your order is delayed or lost, please contact our customer service team, and we will liaise with the courier to resolve the issue.

9. Damaged Goods

If your order arrives damaged, please contact us within 7 days of receiving the shipment with photos of the damaged goods and packaging. We will arrange for a replacement or refund in accordance with the Consumer Guarantees Act.

10. International Shipping

Currently, Berrymans Toys does not ship internationally. All orders must have a New Zealand shipping address.

11. Customer Service

For inquiries regarding your order, shipping, or delivery status, contact us at:

Phone: [insert contact phone number]
Email: [insert customer service email]
This shipping policy is designed to ensure clear expectations and compliance with New Zealand laws. We aim to provide efficient, reliable delivery services for all customers.