FAQ

1. What are your delivery options?

We offer standard and express shipping throughout New Zealand. Rural areas may experience slight delays.

2. Can I track my order?

Yes, once dispatched, you’ll receive a tracking number via email.

3. Do you ship internationally?

Currently, we only deliver within New Zealand.

4. What is your return policy?

Items can be returned within 14 days if in original condition and packaging.

5. Can I cancel my order?

You can cancel before dispatch by contacting customer service.

6. Do you offer gift wrapping?

Yes, we provide gift-wrapping services for an additional fee at checkout.

7. What if my item arrives damaged?

Please contact us with photos, and we’ll arrange a replacement or refund.

8. Can I return an item bought online to a store?

Returns must be processed through the online store.

9. How do I change my delivery address?

10. Do you offer gift cards?

Yes, both physical and digital gift cards are available for purchase.

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