Refund Policy

Berrymans Toys Refund Policy

At Berrymans Toys, customer satisfaction is our priority. Our refund policy adheres to the guidelines set forth by the Consumer Guarantees Act (CGA) and Fair Trading Act of New Zealand. Below are the terms under which we offer refunds, exchanges, or repairs.

1. Consumer Guarantees Act (CGA) Coverage

Under the CGA, you are entitled to a refund, repair, or replacement if the goods you purchase from us:

  • Are faulty or defective.
  • Do not match the description provided.
  • Are not fit for their intended purpose.
  • Do not last for a reasonable amount of time.

If any of the above applies, we will offer a remedy based on the situation. This could include a repair, replacement, or full refund.

2. Change of Mind

Unfortunately, we do not provide refunds or exchanges if you change your mind, decide you no longer want the product, or find it cheaper elsewhere. However, we may consider exchanges at our discretion, provided the item is in its original condition with packaging intact and a valid proof of purchase.

3. Faulty Products

If a product is found to be faulty within a reasonable timeframe, you can return it to us with proof of purchase, and we will repair, replace, or refund the item at no extra cost.

4. Proof of Purchase

A receipt, bank statement, or other proof of purchase is required for any refunds, repairs, or exchanges.

5. Returning Goods

Goods must be returned in their original packaging where possible. If the product cannot be resold due to damage caused by you, a refund or exchange may not be available.

6. Timeframe for Refunds

Refunds for faulty goods will be processed within 5 business days once the return is received and assessed. Refunds will be made via the same payment method used for the original purchase.

7. Contact Information

For any inquiries regarding refunds or returns, please contact us at:

  • Phone: [Your Phone Number]
  • Email: [Your Email Address]
  • Address: [Your Store Address]

8. Exceptions

We do not accept returns or offer refunds on:

  • Items damaged by misuse or accident.
  • Sale items, unless they are faulty.

Thank you for shopping with Berrymans Toys. We are committed to ensuring a smooth and fair shopping experience for all our customers.